Terms and Conditions


Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

    • We provide website features and other products to you when you visit or shop at this website http://www.qub.ac.uk/welcome-centre-shop (the "Site"). These Terms govern the use of our Site and all associated webpages and the sale of products by us to you. By accessing or using the Site or by purchasing Goods on our Site, you agree to be legally bound by these Terms.
    • You may only buy Goods from our Site for non-business reasons.
    • If you don't understand any of these Terms and want to talk to us about it, please contact us by email queens.welcomecentre@qub.ac.uk.
    • We use certain defined terms in these Terms. These terms are defined at clause 24 at the end of this document.
  2. Information we give you
    • By law, we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • go to the "Your Cart" summary page during the online checkout process;
      • read the acknowledgement email (see clause 3.2.1); or
      • contact us using the contact details at the top of this page.
    • The key information we give you by law forms part of the Contract (as though it is set out in full here).
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  3. Ordering goods from us
    • Below, we set out how a legally binding contract between you and us is made.
    • You place an order on the Site by adding a product to ‘Your Cart’, clicking the checkout button, entering your customer information, then clicking the shipping method button, choosing your shipping method, then continuing on with the payment method button, entering your payment information and then reviewing your order for a final time and confirming the order. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
      • When you place your order at the end of the online checkout process (eg when you click on the ‘complete order' button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
      • We may contact you to say that we do not accept your order. This is typically for the following reasons:
        • the Goods are unavailable;
        • we cannot authorise your payment;
        • you are not allowed to buy the Goods from us;
        • we are not allowed to sell the Goods to you;
        • you have ordered too many Goods; or
        • there has been a mistake on the pricing or description of the Goods.
      • We will only accept your order when we email you to confirm this ("Confirmation Email"). At this point:
        • a legally binding contract will be in place between you and us; and
        • we will dispatch the Goods to you.
  1. Right to cancel this contract
    • You have the right to cancel the Contract within 14 days without giving any reason.
    • The cancellation period will expire after 14 days from the day that your order is placed with us.
    • To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement (eg a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form

To: Queen’s Welcome Centre, Lanyon Building, University Road, Belfast BT7 1NN, Northern Ireland, United Kingdom:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


[*] Delete as appropriate


  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  1. Effects of cancellation
    • If you cancel the Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    • We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you.
    • We will make the reimbursement without undue delay, and not later than:
      • 14 days after the day we received back from you any Goods supplied;
      • (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or
      • if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel the Contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • If you have received Goods:
      • we may collect the Goods, you may hand the Goods over to us at the Queens University Belfast store, or we may require you to send the Goods back to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the Contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired;
      • you will have to bear the direct cost of returning the Goods unless otherwise agreed to by us; and
      • you are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
  1. Delivery
    • We use a mail / courier service to deliver our Goods. If you want to see your delivery options, visit the "FAQs" section of our webpage (if applicable) before you place your order.
    • The estimated date and time window for delivery of the Goods is set out in the Confirmation Email (see clause 3.2.3).
    • If something happens which:
      • is outside of our control; and
      • affects the estimated date of delivery,

we will let you have a revised estimated date for delivery of the Goods.

  • Delivery of the Goods will take place when we deliver them to the address that you gave to us.
  • Unless you and we agree otherwise, if we cannot deliver your Goods within 30 days, we will:
    • let you know;
    • cancel your order; and
    • give you a refund.
  • If nobody is available to take delivery, please contact us using the contact details at the top of this page.
  • We may deliver your Goods in instalments. If you want to see whether your Goods may be delivered in this way, click on the "Your Cart" summary page at any time during the online checkout process. Each instalment shall constitute a separate contract. Any delay in delivery or defect in an instalment shall not entitle you to cancel any remaining instalments.
  1. Payment
    • We accept the following credit cards and debit cards: Visa, Mastercard, American Express and such other cards we may agree to at our discretion. We do not accept cash. We may accept PayPal payments at our discretion.
    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the Goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • Your credit card or debit card will only be charged when the Goods are dispatched.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
      • Verified by Visa: [ https://www.visa.co.uk/products/protection-benefits/verified-by-visa/];
      • Mastercard®SecureCodeTM: [https://www.mastercard.co.uk/en-gb/consumers/features-benefits/securecode.html]; or
      • American Express SafeKey: [https://www.americanexpress.com/uk/content/safekey-information.html].
    • The price of the Goods:
      • is in pounds sterling (£)(GBP);
      • includes VAT at the applicable rate; and
      • does not include the cost of delivering the Goods (if you want delivery options and costs, visit the "FAQs" section of our webpage before you place your order).
    • The Site is for your personal and non-commercial use only.
    • You agree that you are solely responsible for:
      • all costs and expenses you may incur in relation to your use of the Site; and
      • keeping your password and other account details confidential.
    • We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at queens.welcomecentre@qub.ac.uk and/or use the website accessibility tools available at http://www.qub.ac.uk/Legal/#accessability
    • We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
  2. Accuracy of information and availability of the site
    • While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
    • We may suspend or terminate operation of the Site at any time as we see fit.
    • Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
    • While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
  3. hyperlinks and third party sights

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

  1. Nature of the goods
    • As a consumer, you have certain legal rights (also known as ‘statutory rights’), for example, the Goods that we supply to you must be:
      • of satisfactory quality;
      • fit for purpose; and
      • match the description, sample or model.
    • The packaging of the Goods may be different from that shown on the Site.
    • While we try to make sure that:
      • all weights, sizes and measurements set out on the Site are as accurate as possible, there may be a small tolerance of up to 2% in such weights, sizes and measurements in the Goods; and
      • the colours of our Goods are displayed accurately on the Site, the actual colours that you see on your computer may vary depending on the monitor that you use.
    • Any Goods sold:
      • at discount prices;
      • as remnants; or
      • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

  • If we can't supply certain Goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
    • we will let you know if we intend to do this but this may not always be possible; and
    • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
  1. Faulty goods
    • During the expected lifespan of your product you're entitled to the following:
      • up to 30 days: if your Goods are faulty, then you can get a refund;
      • up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases;
      • up to six years: if the Goods do not last a reasonable length of time, you may be entitled to some money back.
    • This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
    • Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    • Please contact us using the contact details at the top of this page, if you have any concerns about the quality of the Goods.
  2. Ownership, Use and Intellectual Property Rights
    • This Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
    • Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
    • You acknowledge that:
      • the Intellectual Property Rights in and to the Goods are owned by us, by our licensors or both (as applicable); and
      • nothing in these Terms shall be construed as conferring any licence or granting any rights in favour of you in relation to the Intellectual Property Rights; and
      • we assert our full rights to control the use of our trade marks throughout the world. Any reputation in any trade marks affixed or applied to the Goods shall accrue to our sole benefit or the benefit of any other owner of the trade marks from time to time.

For information on what personal information we collect from and about you when you use our Site, please see our Privacy Policy http://www.qub.ac.uk/Legal/

  1. End of the contract

If the Contract is ended it will not affect our right to receive any money which you owe to us under the Contract.

  1. Limit on our responsibility to you
    • Nothing in these Terms shall limit or exclude any liability for death or personal injury arising from negligence, fraud, fraudulent misrepresentation or liability which cannot by applicable law be excluded or limited.
    • Subject to clause 16.1, we are not liable, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise in connection with the Contract for any: (a) loss of profit;(b) loss of revenue; (c) loss of business; (d) loss of data; (e) loss of goodwill; or (f) loss of anticipated savings; in each case whether direct or indirect, or for any indirect, special or consequential loss or damage, howsoever arising.
    • Subject to clause 16.1, where you have purchased Goods our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise in connection with the Contract shall not exceed the price for the Goods affected.
    • Subject to clause 16.1, where you have not purchased Goods our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise in connection with the Contract shall not exceed £10.
    • The Site and Content is provided without any guarantees, representations, conditions, warranties or commitments as to its accuracy. To the extent permitted by applicable law and subject to clause 16.1, we hereby exclude all implied warranties, representations, conditions and other terms, whether implied by statute, common law, the law of equity, course of dealing, trade use or otherwise.
  2. Disputes
    • We will try to resolve any disputes with you quickly and efficiently.
    • If you are unhappy with:
      • the Goods;
      • our service to you; or
      • any other matter;

please contact us as soon as possible using the contact details set out above.

  • If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
    • let you know that we cannot settle the dispute with you; and
    • give you certain information about our alternative dispute resolution (ADR) provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit https://webgate.ec.eueu/odr.
    • Each party hereby agrees that the courts of Northern Ireland shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims). Notwithstanding the foregoing, we reserve the right to bring any claims arising hereunder before any competent court of the country in which you are resident or you maintain an address. This does not affect your rights as a consumer.
    • The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Northern Ireland.
  2. Third party rights

No one other than a party to the Contract has any right to enforce any term of the Contract.

  1. entire agreement
    • The Contract contains the entire agreement between the parties in relation to their subject matter and supersedes any prior arrangement, understanding, written or oral agreements between the parties in relation to such subject matter. The Contract applies as between the parties to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
    • The parties acknowledge that the Contract has not been entered into wholly or partly in reliance on, nor has either party been given, any warranty, statement, promise or representation by the other or on its behalf other than as expressly set out in the Contract.
    • Each party agrees that the only rights and remedies available to it arising out of or in connection with any warranties, statements, promises or representations will be for breach of contract and irrevocably and unconditionally waives any right it may have to any claim, rights or remedies, including any right to rescind these Terms which it might otherwise have had in relation to them.
    • Nothing in the Contract affects your rights as a consumer.
  2. Variation

These Terms are dated February 2018. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.


Our rights and remedies in respect of the Contract shall not be diminished, waived or extinguished by the granting of any indulgence, forbearance or extension of time to you nor any failure of, or delay in, ascertaining or exercising any such rights or remedies. Any waiver by us of any breach of the Contract shall be in writing. The waiver by us of any breach of the Contract shall not prevent the subsequent enforcement of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.

  1. severance

If any provision, covenant or obligations contained in these Terms is void, voidable, illegal or otherwise unenforceable, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms had the invalid provision eliminated.


In these Terms, the following words have the following meaning:

"Confirmation Email"

has the meaning given to it in clause 3.2.3;


means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;


means the agreement between us and you for the sale and purchase of Goods incorporating these Terms and the Confirmation Email;


means the goods and related accessories set out in the Confirmation Email [or understood by the parties to be included in the Goods and to be supplied by us to you];

"Intellectual Property Rights"

means all intellectual property rights in any part of the world and includes patents, utility models, rights in inventions, registered and unregistered trade and service marks, rights in business and trade names and get-up, rights in domain names, registered designs, unregistered rights in designs, semiconductor topography rights, copyright and related rights (including software copyright), rights in performances, database rights, rights in know-how and all other intellectual property rights (whether or not registered and including registrations and applications for registration) and all similar rights or forms of protection which may exist anywhere in the world;


means these terms and conditions of use as updated from time to time under clause 21;


has the meaning given to it in clause 1.1;

"We, us or our"

means Queens University Belfast, University Road, Belfast BT7 1NN, Northern Ireland, United Kingdom; and

"You or your"

means the person accessing or using the Site or its Content.